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Frequently Asked Questions
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How long does it take?
How long will the image last or will the image come off?
Will the image be printed in colour on the pendant?
What are the postage costs?
Do you ship internationally?
How do I send you my photo?
If I send you a photograph in the mail, will I get it back?
What size photo do you need?
What quality does my photo need to be?
Can you combine people from 2 different photo's?
How many people/faces can you fit on one pendant?
How many words will fit on a pendant, and how much will it cost?
Can I have a photo on both sides of the pendant?
Can you engrave anything other than photo's or text?
Are there any other shapes available?
Can I send you my own pendant to be engraved?
Can you engrave onto anything other than pendants?
Do you sell Gift Vouchers?
Do you have any other forms of payment (other than Paypal)?
Do you sell 9ct Gold or Sterling Silver necklaces?
How long does it take?
Most customers receive their order within a week. However, we do ask that customers allow up to 14 business days to receive their order. If you need your order quickly, please use the Express Postage option.
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How long will the image last or will the image come off?
The image is actually engraved into the metal surface so it will not come off. The engraving is permanent. We recommend regular care and cleaning to both maintain the metal surface and to keep dirt from building up, which may reduce the image quality.
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Will the image be printed in colour on the pendant?
No. As the image is not printed on, it will not be in colour. A pin actually strikes the metal surface, creating a monochrome etched finish.
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What are the postage costs?
Currently, regular postage is free, Australia wide. You may upgrade to Registered or Express Post, please see terms and conditions for more details.
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Do you ship internationally?
Yes, we do. International postage rates will depend on your location and the size of your order. Please contact us prior to ordering.
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How do I send you my photo?
You can either email us your digital photo in .jpg or .bmp format, or post us a photograph through the regular mail.
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If I send you a photograph in the mail, will I get it back?
Yes, all photo's sent to us in hard copy will be returned to you with your order.
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What size photo do you need?
Any size up to A4 is suitable.
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What quality does my photo need to be?
A clear, sharp photo with good lighting will provide the best result. We will crop and adjust your photo to suit the pendant, so please send the photo in it's original size. If you are scanning your photo, please do so at a minimum of 300dpi. If you are unsure, you are welcome to email your photo to us prior to placing your order.
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Can you combine people from 2 different photo's?
Yes, for just $5.00 we will merge your images so that they engrave together on the one pendant. Please let us know which faces, on each photo, are to be merged and select the Additional Service on the "Shop for Extras" page prior to checkout.
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How many people/faces can you fit on one pendant?
It depends on how big you want the faces to be...the more people the smaller they will engrave. As a guide, three people fit nicely side by side on most medium sized pendants (keeping in mind that a rectangular/oval shaped pendant would need to be side on). You will fit more on the large id tag.
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How many words will fit on a pendant, and how much will it cost?
We have a flat fee of $5 for text, with unlimited words. However, please keep in mind the size and shape of your pendant when selecting your text. The more words you have, the smaller (and harder to read) the text will be. Around 10 words fits well on most pendants. Larger verses or messages will fit best on the ID Tag.
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Can I have a photo on both sides of the pendant?
Yes, to add a photo on the second side is just an additional $5.
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Can you engrave anything other than photo's or text?
Yes, we have engraved many types of pictures from artwork and caricatures, to company logo's. If you have something in mind, please ask.
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Are there any other shapes available?
Yes, many other shapes are available to us, but we do not keep them in stock. If you are interested in placing a special order, please ask.
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Can I send you my own pendant to be engraved?
Yes, we have an engraving only service. Suitable pendants need to be perfectly flat on both surfaces with no bumps, ridges or uneven contours. Please contact us for pricing or to see if your pendant is suitable.
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Can you engrave onto anything other than pendants?
We have engraved onto metal surfaces such as: zippo lighters, watches and business card holders etc. If you have something in mind, that you would like to personalise, please ask.
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Do you sell Gift Vouchers?
Gift Vouchers are available on request, please contact us with the value you would like and we will forward you an invoice.
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Do you have any other forms of payment (other than Paypal)?
Yes, you can forward a cheque, money order or deposit directly into our bank account.
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Do you sell 9ct Gold or Sterling Silver necklaces?
We do not regularly keep any in stock. However, we can get them in for you, please ask if you would like to add a chain in either 9ct Gold or Sterling Silver.
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